Privacy Policy

Last updated: 27 May 2025

At Shinova Cleaning Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or visit our website.

Who We Are

Shinova Cleaning Services is a mobile-operated cleaning business based in London. You can contact us at:

Email: shinnovacleaningservices@gmail.com
Phone: 07783 300405

What Information We Collect

We may collect the following information from you:

  • Name

  • Email address

  • Phone number

  • Home or service address (for bookings)

  • Messages or enquiries you send us

  • Website usage data via cookies (e.g. Google Analytics)

How We Use Your Information

We only collect information needed to:

  • Provide cleaning services and schedule appointments

  • Respond to your enquiries

  • Send service-related updates or quotes via WhatsApp, phone, or email

  • Improve our website and services

We will never sell your personal data or share it with third parties for marketing purposes.

Legal Grounds for Processing

Under UK GDPR, we process your data based on:

  • Contractual necessity – to deliver the cleaning service you’ve requested

  • Consent – if you submit a form, WhatsApp message, or request a quote

  • Legitimate interest – to respond to your queries and manage business communications

How We Store Your Data

Your data is securely stored via:

  • Our website hosting provider (SiteGround or equivalent)

  • Encrypted WhatsApp communication

  • WPForms submissions or WhatsApp Chat Plugin (where applicable)

We retain your information only for as long as necessary to provide our services or comply with legal obligations.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Withdraw your consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our website may use cookies to enhance user experience. You can choose to accept or refuse cookies via your browser settings.

Third-Party Links

Our site may include links to WhatsApp or social media platforms. We are not responsible for the privacy practices of these external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Please review this page periodically for updates.

If you have any questions about this policy or how we handle your data, please contact us at shinnovacleaningservices@gmail.com.